Payment

Payment with order is required to confirm the order.
Any problems with payments made, Direct Games Room reserves the right to reclaim any costs involved in collection, or administering any outstanding payments. The person who places the order for a machine, is deemed to have taken personal responsibility for the payment for that machine.

Ownership and Title

Title shall not pass to the customer, until payments has been received in full, in cleared funds.

Cancellation

When a customer orders a machine ether verbally, in writing, or by making a payment, they agree to be bound by that order and cancellation of that order will only be allowed at the discretion of DirectGamesRoom. Should a customer wish to cancel an order a cancellation fee may apply.

Collection or Delivery

Customers who are collecting their machines, must do so within 10 days of notification that the machines are ready. After this time DirectGamesRoom shall be entitled to charge storage fees. All our machines are tested prior to delivery, if a customer arranges for their own delivery, DirectGamesRoom will not be held responsible for the machine arriving at the customers in working condition. Promises of delivery dates are made in good faith and are adhered to as closely as possible, but may need to be varied from time to time, due to unforeseen circumstances arising. DirectGamesRoom accepts no responsibility for any losses, costs, or expenses incurred by the customer, in the event of a delayed completion, for whatever reason.

Warranties

All machines purchased from DirectGamesRoom will be covered by the following warranty :

Machines purchased for domestic use — 12 months back to base parts and labour.

Machines purchased for commercial use — 6 months back to base parts and labour.

Upgrades — Warranty and Onsite Service upgrades are available - prices vary per machine, please ask for details.

Any repair, service, or modification carried out on any machine by the customer, or any unauthorised third party during the warranty period, may invalidate the warranty.

General

If any part of these Terms & Conditions, are found to be invalid by any competent authority, then this shall not affect the rest of the Terms & Conditions, which shall stay in force.

Definitions

Back to base — Customer is responsible for the cost and organisation of the safe return and collection of the machine.

On site — Engineer will visit the machine on site at the earliest available date. Should the machine not be able to be repaired on site, the engineer will take the machine back to the workshop, affect the repair and return it to the customer at the earliest available date. On site engineer visits are chargeable unless covered by a warranty upgrade. All engineer visits will be by appointment, if the engineer cannot gain access at the agreed time, then a call out fee may be charged.

Act of God

DirectGamesRoom shall not be held liable if it shall be unable to carry out any provision of the contract for any reason due to reasons beyond their control.

Law

These terms & conditions shall be governed by English Law and both parties agree to submit to the jurisdiction of the English courts.